1. Information We Collect

We collect the following types of information:

  • Personal Information: Name, phone number, email address, and other details provided during bookings, inquiries, or registrations.
  • Payment Information: Details collected during transactions for reservations, events, or purchases.
  • Usage Data: Information about how you use our website or services, including device and browser information.
  • Membership Details : Data related to membership applications, preferences, and activities within the venue.

2. How We Use Your Information

We use your information for purposes such as:

  • Processing bookings for meeting rooms, events, or other spaces.
  • Providing updates or confirmations regarding your reservations or inquiries.
  • Offering tailored services, such as personalized recommendations for wine or event packages.
  • Ensuring compliance with legal or regulatory requirements.
  • Improving our services and customer experience.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with

  • Service Providers: Trusted partners who assist us with payment processing, email communication, or customer service.
  • Legal Authorities: When required by law or to protect our legal rights and interests.

4. Data Security

We prioritize the security of your personal information by implementing robust technical and organizational measures to prevent unauthorized access, disclosure, or misuse.

5. Your Rights

You have the right to:

  • Access and update your personal information.
  • Request the deletion of your data, subject to legal or operational requirements.
  • Opt out of marketing communications at any time.

To exercise your rights, please contact us directly.

6. Cancellation Policy

  • Cancellations made more than 72 hours before the event will receive a full refund.
  • Cancellations made within 72 hours of the event are non-refundable.
  • Rescheduling requests are subject to availability and must be made at least 48 hours in advance.

7. Booking Terms

  • All bookings must be confirmed with full payment at least 3 days before the event.
  • Additional services or changes to the booking must be requested no later than 2 days prior to the event.
  • The client is responsible for any damages caused during the event.
  • WTC Elite Club reserves the right to amend bookings due to unforeseen circumstances, with prior notice provided.

8. Photography and Media Consent

Please note that photos or videos may be taken during events or activities at our venue. By participating, you consent to the use of these images for promotional purposes unless you notify us otherwise.

9. Third-Party Links

Our website or venue may include links to third-party websites or services (e.g., event partners or payment gateways). We are not responsible for their privacy practices, so please review their policies.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to our website, and we will notify you of significant updates when applicable.

11. Others

  • All fees do not include GST (Goods and Services Tax in Australia).
  • A 30% deposit is required at the time of booking, with the balance due 14 days before the event starts.
  • Cancellation Policy: No extra charges for cancellations more than 14 days prior, 20% charge for cancellations between 7-14 days, and 30% charge for cancellations within 7 days.

12. Terms of Use

  • Guests are responsible for ensuring the proper use of all facilities and equipment.
  • Any damage to property, equipment, or facilities caused by guests will result in repair or replacement charges.
  • The club reserves the right to withhold deposits or request additional compensation for damages.
  • Facilities must be used in accordance with club policies and staff instructions.
  • The WTC Elite Club is not liable for personal items lost or damaged during the event.